FAQs

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard). We ensure all transactions are secure and encrypted for your protection.

How long does it take to ship my order?

Orders typically ship within 1-2 business days. The estimated delivery time will depend on your location and the shipping option you choose during checkout.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a
tracking number. You can use this number to check the status of your
delivery on the carrier's website.

What is your return policy?

We offer a 7-day return policy for items that are unused and in their
original packaging. If you're not satisfied with your purchase, please
contact our customer service team for a return authorization.

Can I cancel or change my order after I've placed it?

We start processing orders as quickly as possible, so we might not be
able to change or cancel an order after it's placed. If you need to make
changes, please contact our customer service immediately.

Do you ship internationally?

No, we donot support ship worldwide. Please note that Australia Post do not support Air freight if battery built in devices if international shipping.

Are your electric scooters, hoverboards, etc., suitable for children?

Many of our products are suitable for both adults and children, but
please check the product specifications for recommended age ranges. We strongly recommend supervision and safety equipment for younger users.

What safety measures should be taken when using these products?

Safety is our top priority. We recommend wearing appropriate safety gear including helmets, knee pads, and elbow pads when using our products. Always follow local laws regarding use of these products in public areas.

Do your electric products come with a warranty?

Yes, all our electric products come with a one-year warranty covering
manufacturing defects. If you experience any problems, please contact our customer service team.

I have technical issues with a product I bought. What should I do?

Please contact our customer service team. We have technical support ready to assist you. You can reach us through our contact form on our website, email, or phone.

How do I charge my electric scooter or hoverboard?

You can charge your device by plugging the included charger into a wall outlet and connecting it to the charging port on your device. The
charging time varies between models, but typically takes 2-5 hours.

How long does the battery last on a full charge?

Battery life varies based on the model and how the device is used
(terrain, rider weight, etc.), but typically, a fully charged battery
can last from 45 minuts to 1.25 hours of continuous use.